This great cartoon showing how a product is understood and described by different stakeholders is definitely going in my toolbox for explaining project disfunction. My explanation will be that you can’t start to achieve a common understanding of something until get visual. If everyone got together and drew a picture of the solution and then regularly checked in as it was incrementally built, the potential for miscommunication would be nearly zero. Proofs of concept, prototypes, and pilots are useful for communicating more complex functionality — Much better than a lengthy detailed written specification.
Archive for the ‘simplicity’ Category
What the Customer Really Needed
Friday, August 14th, 2009Do you need a blogging platform? Do you only need a blogging platform?
Friday, August 15th, 2008I was reading this post on the definition of a blog and it got me thinking of a conversation that I have with many of my clients. Often companies that are interested in replacing their content management systems have resorted to an intermediate solution of side-stepping their difficult to use, rigid web content management system by using a blogging platform to power a section of their site. They are attracted to the immediacy and ease of use of the blogging platform and conclude that they love blogging. But what do they really love? And could they achieve the same results on their WCM platform?
If you really break it down, a blog could be seen as a website design that can be implemented by most WCM platforms: short-form articles with immediate publishing (no workflow) organized chronologically on the site with an alternative XML (RSS) view and some interactive features like commenting. There is also trackback and pings but most companies don’t even know what those things are. What WCM platform can’t do that? Probably yours. And the reason is not the technology. It is just that you have designed your implementation around processes that you hate: complicated workflows, overly elaborate content models, lots of metadata, periodic publishing, etc. You may have gone too far down the path with your current WCM platform to introduce the simplicity that you love about the blogs. If you are replacing your core WCM platform, you may consider including a blog-post-like article in your implementation design. You may call it a blog. You may not. It doesn’t really matter.
What if you like this blog-like behavior so much that you realize that you can get by without all the features of your classic WCM platform (navigation management, page composition, template selection, multi-step workflows, versioning, etc.)? In that case, a blogging platform may be all you need. Many of the blogging platforms on the market are building in foundational WCM capabilities and are becoming lightweight web content management systems themselves. While not as feature rich as the incumbent WCM platforms, they are typically easy to use and are certainly cheap enough.
So, if you find yourself in the position of happily blogging but want to replace your onerous WCM platform, you should consider the following options:
- Use a blogging tool to power your whole website. This sounds crazy and may well be but just the act of considering the idea will force you through the exercise of discussing your requirements. It is easier to understand the importance of a requirement if you think through removing it. The discussion can also lead to creative new ideas. I liken this to Edward de Bono’s creativity exercise where you put forth a crazy idea and you discuss why it would be good and why it wouldn’t work and then try to harvest the good aspects of the crazy idea. If you are familiar with this exercise you know that the proposition of “the plane lands upside down” led to the tilting nose of the Concorde that allowed pilots to see the runway better.
- Design your new WCM platform and website to be more blog-like. Base your simplicity and usability bars on a blog and only introduce complexity where you absolutely need it. Do not destroy the freedom, spontaneity and casualness that made blogging so fun. You may find that you could get away with a less expensive CMS than you thought you needed.
- Fix your old WCM platform. Use what blogging taught you about content production and use it to refactor your existing CMS implementation. Simplify your content structure. Streamline your workflows. Hide features that clutter the UI. You might find that the WCM platform you have doesn’t have to be as bad as you made it. You could even continue to use the blogging platform contribution interface and feed content into your main CMS.
My website may be ugly but….
Thursday, September 27th, 2007Here is a very good article about website design for utility over beauty. To quote:
After all, this is a media company whose magazines, books, products and programs feature ideas about attractive and tasteful lifestyles. Why not a beautiful Web site? “That was a big mistake,” Wenda Harris Millard, the company’s president of media, said this week during a panel discussion at Advertising Week. “We put beauty before utility.” She said the front page, with its video player and jazzy graphics, included only about five links to actual content, “so the things people were looking for couldn’t be found.”
One of the many Web 2.0 trends is the rise of information over form. Back in the early days of the web, I remember people trying to duplicate a paper experience on the screen. Then, websites became video games challenging users to explore to find what they needed. Now it is all about the information and getting to it as quickly as possible.
And THAT is why the left navigation on my website gets pushed down to the bottom of the page on earlier versions of Internet Explorer.
Principles of Usability
Monday, May 7th, 2007James Robertson just posted another great article on usability called 11 usability principles for CMS products. I think all of these principles are worth keeping mind when selecting or building a CMS (or any software for that manner). In response, Adriaan Bloem of Radagio posted this great comment on the CM Professionals mailing list:
Much of what makes web 2.0 examples work is based on the fact that in one way or another their use is much more intuitive than that of “classic” content management systems. Everyone can relate to the fact that a blog places the newest item on top; or that a wiki links through keywords; or that you can simply enter a couple of tags on a photo site and you’ll be able to search those. “They make it look so simple”, yet what we see in CMS interfaces is another turret, flag or tower on the castle and a little bit of AJAX thrown in to be buzzword-compliant.
I can’t even count how many CMS products have added drag and drop sorting to their old “operating system” of a user interface just to claim they understand and deliver a Web 2.0 experience.
BBC’s 15 Web Principles
Tuesday, January 16th, 2007Brendan Quinn just sent The BBC’s Fifteen Web Principles to the CM Pros mailing list. If you want to think about how to leverage your content in a Web 2.0 world, this is a great place to start. One of the primary themes is simplicity – an idea that I am getting very interested in.
