Scheduling meetings is hard but it is a lot easier when all of the participants are on the same calendar server (Google Apps, Exchange, etc.). Despite all of the advances in calendaring, coordinating with participants in other companies hasn’t gotten much easier in all the …

I am trying to get a friend of mine to quit his job. No, I don’t want him to join the massive ranks of the unemployed. I want him to move to a job that appreciates his talents and efforts. My friend (let’s …

Chris Grams has an excellent post reminding us to avoid the tool trap when forming a community. That advice is so obvious yet so rarely practiced. Building communities is hard work and the temptation to experiment with technology is a distraction — a …

Your company has a perfectly good wiki but your (otherwise intelligent) co-workers insist on emailing you Microsoft Word documents to review. Your gentle guidance has been ignored. Your snarky comments have been equally ineffective. What do you do? I suggest the …

Because of the inherent simplicity of the technology, wiki projects are less likely to fail in implementation than WCM or ECM projects. However, many companies still struggle to get the desired value out of their wiki initiatives. Purely managed and abandoned wikis have …

I was pleased to see that at least someone agrees with me about the dangers of using overusing email.

I am not in the habit of identifying laws of nature or industry, but if I was, Gottlieb’s Law would be “A company’s success in content management is inversely proportional to the amount of information that is exchanged over email.” Email probably has an …